Shipping Methods
HIERA offers the following shipping options for your convenience:
- Standard Shipping: reliable delivery at an affordable rate, available for all domestic and international orders
- Express Shipping: faster delivery for time-sensitive orders, available for domestic orders and select international destinations
All orders are carefully packaged in our signature HIERA packaging to ensure your items arrive in perfect condition.
Delivery Timeframes
Estimated delivery times from the date of shipment:
Domestic (Turkey):
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
International (Europe):
- Standard Shipping: 7-12 business days
- Express Shipping: 3-5 business days
International (Rest of World):
- Standard Shipping: 10-20 business days
- Express Shipping: 5-8 business days
Please note that these are estimates and actual delivery times may vary due to customs processing, holidays, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and order weight.
- Free standard shipping on all domestic orders over 500 TRY / $50 USD
- Free standard shipping on international orders over $150 USD
- Express shipping rates are displayed at checkout
Any applicable customs duties or import taxes for international orders are the responsibility of the recipient.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package.
You can also track your order by logging into your HIERA account and visiting the Orders section. Tracking information is typically available within 24 hours of shipment.
International Shipping
We ship to most countries worldwide. Please note the following for international orders:
- Customs duties, import taxes, and brokerage fees may apply and are the responsibility of the buyer
- We are not responsible for delays caused by customs clearance
- Some items may be restricted from import in certain countries
- International returns are subject to the same return policy, but return shipping costs are the responsibility of the customer
Lost or Damaged Shipments
If your package appears to be lost or arrives damaged, please contact us within 7 days of the expected delivery date.
- For lost packages, we will work with the carrier to locate your order or send a replacement
- For damaged items, please take photos of the packaging and product and contact our customer service team
- We will arrange a replacement or full refund for items damaged during shipping
Contact us at [email protected] for any shipping-related issues.