Terms of Service

Acceptance of Terms

By accessing or using the HIERA website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

We reserve the right to update these terms at any time. Continued use of the website following any changes constitutes your acceptance of the revised terms.

Account Registration

To access certain features of our website, you may need to create an account. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent purposes.

Products & Ordering

All product descriptions, images, and specifications on our website are provided for informational purposes. While we strive for accuracy, we do not warrant that product descriptions are entirely error-free.

• Product availability is subject to change without notice
• We reserve the right to limit order quantities
• An order confirmation email does not constitute acceptance of your order
• We reserve the right to cancel orders in cases of pricing errors, fraud suspicion, or stock unavailability

Pricing & Payment

All prices displayed on our website are inclusive of applicable taxes unless otherwise stated. We accept payment through major credit and debit cards processed securely via Stripe.

• Prices are displayed in USD and TRY
• We reserve the right to modify prices at any time without prior notice
• Payment must be received in full before order processing begins
• In case of a pricing error, we will contact you before processing the order

Shipping & Delivery

We offer domestic and international shipping. Delivery timeframes are estimates and may vary depending on destination and shipping method.

• Risk of loss and title for items pass to you upon delivery to the carrier
• We are not responsible for delays caused by customs, weather, or carrier issues
• Please refer to our Shipping Policy for detailed information on methods, costs, and timeframes

Returns & Refunds

We accept returns within 30 days of delivery for most items in their original, unused condition. Refunds are processed to the original payment method.

• Items must be returned with original tags and packaging
• Certain items may be excluded from our return policy
• Please refer to our Return Policy for detailed eligibility criteria and instructions

Intellectual Property

All content on the HIERA website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of HIERA and is protected by intellectual property laws.

• You may not reproduce, distribute, or create derivative works from our content without explicit written permission
• The HIERA name, logo, and branding are registered trademarks
• Unauthorized use of our intellectual property may result in legal action

Limitation of Liability

To the maximum extent permitted by law, HIERA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim related to our products or services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Turkey. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Istanbul, Turkey.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact

If you have any questions about these Terms of Service, please contact us:

HIERA Legal
Email: [email protected]
Address: Istanbul, Turkey